Our Policies

EHLION Ltd. provides translation and language services.

An Integrated Management System (IMS) based on the following ISO standards was adopted:

EN ISO 9001:2015 – Quality Management System
EN ISO 13485:2016 – Medical Devices Quality Management System
EN ISO 14001:2015 – Environmental Management System
EN ISO/IEC 27001:2022 – Information Security Management System

The following strategic objectives have been established to be pursued through the Integrated Management System based on ISO 9001, ISO 13485, ISO 14001 and ISO 27001 (IMS):

Long Term Vision

To establish long-lasting business relationships with the customers, built on mutual trust that have strong potential for development and growth.
To perform at optimum efficiency in every aspect of the operations in order to ensure the highest possible level of customer satisfaction.
To aspire to be a sustainable organisation that sustains the environment related to commercial activity.
To protect the environment that is affected by the operations and commercial activity.
To protect the environment including the prevention of pollution.
To explore every opportunity to demonstrate a positive impact on the environment in all activities.
To ensure compliance with applicable legal and other requirements related to the environment.
To establish honest and transparent relationships built on mutual trust.
To establish safeguards to prevent unauthorized and improper access to data including theft, abuse, misuse and any form of damage.

Customer Focus

To ensure seamless operations
To provide excellent service by putting the customer at the centre of all activities.
To meet customer requirements in a timely and professional manner without ever compromising the business ethics and principles.
To provide a flexible service that suits the needs of the customer.
To provide clients with a personalised, high value and comprehensive service.

Resources

To ensure that all staff are adequately trained to perform their assigned duties.
To ensure that all staff are able to adapt to difficult and unforeseen operational circumstances.
To harness and develop the experience and knowledge gained over the years.
To encourage synergy, teamwork and cooperation between the employees of EHLION Ltd. and also with the employees of the customer.
To constantly guide the employees to place a great emphasis on trust and integrity by protecting the interests and confidentiality of clients.

Quality

To remain committed to continuous improvement in all work practices.
To constantly demonstrate leadership, nurture the culture of good quality and continuous improvement across EHLION Ltd.
To comply with applicable requirements and maintain the effectiveness of the Quality Management System.

Environment

To minimise the generation of wastes from all the activities and operations.
To significantly reduce greenhouse gas emissions from the activities and operations.
To reduce the contribution to human-induced Climate Change.

Compliance

To constantly comply with any applicable customer and/or legal requirements.

Information Security

To provide peace of mind to the customer that information is managed in a safe manner
To implement a proactive approach to identify any potential risks related to information security and subsequently reduce the possibility of any incidents
To continually strengthen and improve the overall capabilities of the information security management system of EHLION Ltd.