Our Policies

EHLION Ltd. provides translation and language services.

An Integrated Management System (IMS) based on the following ISO standards was adopted:

• EN ISO 9001:2015 – Quality Management System
• EN ISO 14001:2015 – Environmental Management System
• EN ISO/IEC 27001:2022 – Information Security Management System

The following strategic objectives have been established to be pursued through the Integrated Management System based on ISO 9001, ISO 14001 and ISO 27001 (IMS):

Long Term Vision

• To establish long-lasting business relationships with the customers, built on mutual trust that have strong potential for development and growth.
• To perform at optimum efficiency in every aspect of the operations in order to ensure the highest possible level of customer satisfaction.
• To aspire to be a sustainable organisation that sustains the environment related to commercial activity.
• To protect the environment that is affected by the operations and commercial activity.
• To protect the environment including the prevention of pollution.
• To explore every opportunity to demonstrate a positive impact on the environment in all activities.
• To ensure compliance with applicable legal and other requirements related to the environment.
• To establish honest and transparent relationships built on mutual trust.
• To establish safeguards to prevent unauthorized and improper access to data including theft, abuse, misuse and any form of damage.

Customer Focus

• To ensure seamless operations
• To provide excellent service by putting the customer at the centre of all activities.
• To meet customer requirements in a timely and professional manner without ever comprising the business ethics and principles.
• To provide a flexible service that suits the needs of the customer.
• To provide clients with a personalised, high value and comprehensive service.

Resources

• To ensure that all staff are adequately trained to perform their assigned duties.
• To ensure that all staff are able to adapt to difficult and unforeseen operational circumstances.
• To harness and develop the experience and knowledge gained over the years.
• To encourage synergy, teamwork and cooperation between the employees of EHLION Ltd. and also with the employees of the customer.
• To minimise the generation of wastes from all the activities and operations.
• To significantly reduce greenhouse gases from the activities and operations.
• To reduce the contribution to human-induced Climate Change.
• To constantly guide the employees to place a great emphasis on trust and integrity by protecting the interests and confidentiality of clients.

Quality

• To remain committed to continuous improvement in all work practices.
• To constantly demonstrate leadership, nurture the culture of good quality and continuous improvement across EHLION Ltd.

Environment

• To remain committed to continuous improvement in all work practices.
• To constantly demonstrate leadership, and nurture continuous improvement across EHLION Ltd.

Compliance

• To constantly comply with any applicable customer and/or legal requirements.

Information Security

• To provide peace of mind to the customer that information is managed in a safe manner
• To implement a proactive approach to identify any potential risks related to information security and subsequently reduce the possibility of any incidents
• To reduce the need to perform additional information security audits and penetration tests (hence reducing operating costs and time)
• To continually strengthen and improve the overall capabilities of the information security management system of EHLION Ltd.