Our Policies

1. Quality Policy

The following strategic objectives have been established to be pursued through the Quality Management System (QMS):

Long Term Vision

• To establish long-lasting business relationships with the customers, built on mutual trust that have strong potential for development and growth.
• To perform at optimum efficiency in every aspect of the operations in order to ensure the highest possible level of customer satisfaction.

Customer Focus

• To ensure seamless operations
• To provide excellent service by putting the customer at the centre of all activities.
• To meet customer requirements in a timely and professional manner without ever comprising the business ethics and principles.
• To provide a flexible service that suits the needs of the customer.
• To provide clients with a personalised, high value and comprehensive service.

Resources

• To ensure that all staff are adequately trained to perform their assigned duties.
• To ensure that all staff are able to adapt to difficult and unforeseen operational circumstances.
• To harness and develop the experience and knowledge gained over the years.
• To encourage synergy, teamwork and cooperation between the employees of EHLION Ltd. and also with the employees of the customer.

Quality

• To remain committed to continuous improvement in all work practices.
• To constantly demonstrate leadership, nurture the culture of good quality and continuous improvement across EHLION Ltd.