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F.A.Q.s
Frequently asked questions about our services

EHLION has been on the market for over 20 years and is an ISO 17100, ISO 9001, ISO 27001 and ISO 14001 company. We have in-depth knowledge on all language-related matters, we work with the latest technology and we create tailor-made solutions where needed. Moreover, we are the EHLION family, a really nice team of great people, we love what we do, we love working with our clients daily and doing everything in our power to make their professional lives easier and providing them with quality services. We are honest, transparent, fast and hard-working and we have a genuine interest in the success of all your projects. We look forward to hearing from you.

A language consultancy is a company that provides a vast portfolio of language services. We believe that offering this array of different services facilitates matters for our clients as all language services are offered under one roof. Whether translation, remote project management, language coaching, choosing the right CAT tool – we are there to assist. Should you require dedicated input or advice, we look forward to hearing from you.

We are very thankful to have managed to pass all the certifications and demanding processes for these ISO certifications. For our clients, they are a confirmation that we are professionals and that we adhere to the highest guidelines. ISO 17100 is the ISO certification for the language industry (so very specific to what we do on a daily basis). The other ISOs are for quality assurance and control, data protection and the environment. All in all very important aspects so we can ensure the best possible outcome for our clients and a feeling of comfort and security when working with us.

We will confirm receipt of your email as soon as it hits our inbox, so pretty fast. We then start working on your quotation immediately and ideally, you will hear from us with the final quotation within one hour (maximum three, depending on the complexity of your request). One of our project managers will process your request and you are always dealing with a human.

The calculation for the cost of translations in the language industry overall is based on the number of words in a source text. Another factor is the language combination (some languages are priced differently than others due to the fact that they are more rare, more difficult or even due to the fact that there are not that many qualified, professional translators in a certain language combination). We are very quick when providing our quotations, simply contact us here, and provide us with your source text and we will be back in touch in no time with the exact cost and duration for your translation project.

How long it takes depends on the number of words in the source text and also the difficulty level of the content. A basic text is translated much faster than let’s say some highly medical or technical content. We are generally able to translate fast, also over night or over the weekend, if required, with our express service translation. Please contact us here, and we will provide the price and the duration for your translation project within only one to three hours (time depending on the complexitiy of your project, if there are special formats or other criteria and if we have any questions for you).

We create an invoice for each project, which we will forward to you. All invoices of course fulfil the legal requirements for invoices. The payment of invoices can be done via bank transfer, credit card or PayPal indicating our invoice number.

At EHLION, we work internationally catering to clients from different countries. We also work in all the major time zones. For this reason, it does not make a difference from where you place your order.

Through our express translation service, we can also provide translations overnight or over the weekend if necessary. For very large projects, several translators can work on a translation in parallel, which means that delivery can be even faster.

No, translations are generally carried out by human translators, unless machine translation is explicitly ordered. EHLION is an ISO 17100, ISO 9001, ISO 27001 and ISO 14001 certified company. ISO 17100 stipulates clearly the criteria not only with regards to the translator, who has to be a professional in their field but also has to have in-depth translation experience in their respective field and or a degree in translation.

We understand very well that some of our clients prefer to speak to one of our Project Managers on the phone to immediately discuss their project, rather than going back and forth by email. We also very much prefer the personal contact and interaction with our clients. Please contact us here and we will be more than happy to assist you.

Yes, there are quite a few actually, despite the fact that we already offer 100 languages. These however are languages that are hardly ever required and where there are only a handful of ISO compliant translators world-wide. Should demand increase for these languages, we would surely include those into our portfolio. If you need assistance with a rare language, please do contact us regardless as we would most likely still be able to assist (at least we would do our best to try).

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EHLION Headquarters

EHLION German Office